Privacy Policy
1. General Provisions
This Privacy Policy explains how our website collects, processes, stores, and protects personal data of users who access or use our services in the United Arab Emirates (UAE). Our website is committed to compliance with applicable data protection regulations, including international standards such as the General Data Protection Regulation (GDPR) where relevant, while also adhering to local legislation and regulatory practices of the UAE. By accessing or using our services, users acknowledge that they have read, understood, and agreed to the practices described in this Privacy Policy. The administration of the website takes all appropriate measures to ensure transparency, lawful processing, and accountability in handling user data. This Privacy Policy is applicable to all users, regardless of nationality or residency status, including expatriates residing in the UAE.
2. Information We Collect
Our website collects various categories of information from users to ensure proper functioning of the services provided. The types of information we may collect include but are not limited to:
a) Personal identification information such as name, nationality, date of birth, and residency status.
b) Contact information such as email address, phone number, and mailing address.
c) Payment and billing information necessary for the provision of services.
d) Technical information such as IP addresses, browser type, operating system, and access logs.
e) Information about user activity on our website, including the services accessed, pages viewed, and preferences selected.
f) Data voluntarily provided by users through forms, surveys, or communication with the website administration.
3. How We Use Information
The administration of our website uses the collected information exclusively for lawful and legitimate purposes, including:
a) To provide, maintain, and improve our telecom-related services.
b) To personalize user experience by offering tailored content and service recommendations.
c) To process payments and manage billing operations.
d) To communicate with users regarding updates, policy changes, and promotional offers.
e) To analyze website performance and enhance operational efficiency.
f) To ensure compliance with applicable UAE laws, regulations, and international standards.
g) To detect and prevent fraudulent or unlawful activities.
4. Data Protection and Retention Period
The administration of the website applies appropriate technical and organizational security measures to safeguard user data from unauthorized access, alteration, disclosure, or destruction. Data retention is strictly limited to the period necessary to fulfill the purposes outlined in this Privacy Policy. Personal data will be stored securely in compliance with UAE regulatory requirements and GDPR principles. Once the retention period has expired or the purpose of processing has been achieved, user data will either be deleted or anonymized, unless further retention is required by applicable law.
5. Data Sharing with Third Parties
Our website does not sell, lease, or unlawfully distribute personal data to third parties. However, we may share data under the following circumstances:
a) With trusted service providers or business partners who assist in delivering services, provided that they adhere to strict confidentiality and data protection obligations.
b) With regulatory authorities or law enforcement agencies in compliance with applicable UAE laws and international legal obligations.
c) In the context of business transfers, mergers, acquisitions, or restructuring, provided that user rights are preserved.
d) When explicitly authorized by the user.
6. Use of Cookies
Our website uses cookies and similar tracking technologies to improve user experience, personalize content, and analyze traffic. Cookies allow the website to recognize users, store preferences, and facilitate smooth navigation. Users are informed about the use of cookies at their first visit and may accept or decline their use. Further details regarding cookies are provided in our Cookie Policy.
7. User Rights
Users have specific rights under applicable laws, including UAE regulations and GDPR principles, which may include:
a) The right to access personal data held about them.
b) The right to request correction or update of inaccurate information.
c) The right to request deletion of personal data under certain conditions.
d) The right to object to processing or restrict certain uses of their data.
e) The right to withdraw consent at any time without affecting the lawfulness of processing based on prior consent.
f) The right to data portability, where applicable.
Requests related to these rights can be submitted to the website administration through available communication channels.
8. Changes to the Policy
The administration of the website reserves the right to modify, amend, or update this Privacy Policy to reflect changes in legal requirements, technological advancements, or business practices. Updated versions of the policy will be published on this website, and continued use of the services after publication constitutes acceptance of such changes.
9. User Consent
By using our website, users explicitly consent to the collection, processing, and storage of their personal data in accordance with this Privacy Policy. Users who do not agree with the provisions of this Privacy Policy are advised to discontinue use of our services.
🏢 ExpatConnect
📍 Al Shatha Tower, Office 2103, Dubai Internet City, Dubai, UAE
📞 +971 4 091 9262